[your refund policy URL + SHIFT ENTER + previous mail conversation text with your customer]
Clarify to the customer in a friendly yet assertive manner that refunds are not provided.
"Get clear, concise explanations on a strict no-refund policy in a friendly yet assertive tone. You'll learn how to communicate effectively while maintaining a professional stance. Understand the importance of setting boundaries with customers respectfully and professionally. Master the art of delivering tough news with empathy and confidence. Click to enhance your customer service skills."
"If a customer requests a refund, kindly but firmly explain our no refund policy:
Benefits: